HAYU SUPPORT DESKProduct enquiries · Documentation · Order support

SUPPORT / START

The right information.
The right next step.

Get clear pre-purchase guidance and first-line support for laboratory products supplied by HAYU Biomedical.

Open a support requestPrepare your request

SUPPORT / OPTIONS

Choose the closest type of request

If you are uncertain, send the enquiry anyway. We will classify it during the initial review.

01
BEFORE PURCHASE

Product selection

Discuss intended application, specifications, compatibility, pack size and documented alternatives before requesting a quotation.

Go to product sourcing →
02
PRODUCT INFORMATION

Documents & specifications

Request available specifications, instructions for use, safety data sheets, certificates or supporting supplier documentation.

Request a document →
03
AFTER DELIVERY

Order-related support

Report shortages, visible damage, temperature concerns, document discrepancies or apparent product issues promptly.

Report an order issue →
04
TECHNICAL QUESTION

Troubleshooting triage

Share observations and operating conditions so we can review available information and seek relevant specialist input where appropriate.

Submit technical details →

SUPPORT / PREPARE

Six details that help prevent delays

Provide what is available. We may request additional information where it is necessary to understand the question or coordinate a response.

PRIVACY NOTEDo not send patient-identifiable information or unnecessary confidential personal data.
01

Order referenceOrder number and delivery date, where applicable.

02

Product identityName, catalogue number and lot or batch number.

03

Request summaryA short, factual description of the question or issue.

04

Working conditionsRelevant protocol, instrument and operating conditions.

05

Useful evidenceClear photographs of packaging, labels or visible damage.

06

Contact contextCountry, preferred contact details and required timeline.

SUPPORT / WORKFLOW

How your request is handled

01

Receive

Your enquiry and supplied information are recorded.

02

Review

We classify the request and identify missing details.

03

Respond or refer

Available guidance is provided or relevant specialist input is coordinated.

04

Close & follow up

The available outcome, next action and appropriate follow-up are communicated.

WHAT YOU CAN EXPECT

Professional coordination, with clear limits

  • Clear acknowledgementConfirmation that the request has been received.
  • Relevant questionsWe ask only for information needed to progress the enquiry.
  • Evidence-based guidanceResponses rely on available documented product information.
  • Transparent escalationWe explain when supplier or specialist review is required.

WRONG SUPPORT ROUTE?

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